Dive right in with qibb go!
Benefit from the qibb go! packages and explore new levels of collaboration, flexibility and cost transparency. Ready? qibb go!
Service Level Agreements for qibb go! SaaS packages
The qibb go! ready-to-use cloud app packages come with graduated service levels. Choose flexibly from different levels of support and response times for your technical questions – tailored to your individual support requirements. The enhanced SLA contracts now also offer the possibility of direct access to future platform upgrades.
The SLAs for qibb go! are offered in the following variations:
qibb go! Standard
qibb go! Standard is included in every go package and provides basic support for ongoing maintenance of the cloud instance
qibb go! Premium
qibb go! Premium offers faster response times and access to additional product features and functions. The premium version is particularly suitable for cloud packages that are used over a longer period (6+ months).
qibb go! Event
The services of qibb go! Event are comparable to the SLA qibb go! Premium. However, the Event SLA is optimized for customers who use our SaaS solutions for temporary requirements and with shorter terms (3-6 months).
|Service Level||qibb Go! Standard||qibb Go! Premium||qibb Go! Event|
|Service Hours||Mo – Fr 9am-6pm CET||24 / 7||24 / 7|
|Response Times||2h – 24h||2h – 8h||2h – 8h|
|Service Desk & Event Management||Support Platform, Email||Support Platform, Email, Phone||Support Platform, Email, Phone|
|Monitoring & Event Management||✔||✔||✔|